A refundable security deposit may be required prior to your arrival. The exact amount and payment instructions will be communicated to you in advance, so there are no surprises. It is a straightforward measure that helps us take good care of the loft for every guest.

Once you have checked out, the loft will be inspected to make sure everything is in order. If no damage or exceptional cleaning is needed, the deposit will be returned to you in full within a few days. We keep this process simple and transparent from start to finish.

Accidents happen, and we understand that. If something gets damaged during your stay, please let us know as soon as possible. Dealing with it promptly makes everything easier to resolve fairly. Where necessary, repair or replacement costs may be deducted from the deposit.

The loft is prepared with attention and care before every arrival. We ask all guests to treat it with the same respect, indoors and outdoors. This includes the furniture, appliances, garden and any shared facilities within the resort. A little care helps maintain the quality that makes the stay worth returning to.

A professional clean is included at the end of every stay. However, if the loft is left in an exceptionally untidy or heavily soiled condition, additional cleaning costs may be charged. We simply ask that you leave the space in a reasonable state, just as you found it on arrival.